Blogs

Mymonah Khasawneh • Apr 28, 2025

How to Use CRM Data to Predict Customer Behavior?

In this article, learn how businesses benefit from CRM data to gain a deeper understanding of customer behaviour. This includes analysing types of data such as personal information, customer interactions, purchasing patterns, and interaction history. Explore how this data can be used to personalize offers, improve customer engagement, and enhance loyalty.

Mymonah Khasawneh • Apr 28, 2025

How to Use CRM Data to Predict Customer Behavior?

In this article, learn how businesses benefit from CRM data to gain a deeper understanding of customer behaviour. This includes analysing types of data such as personal information, customer interactions, purchasing patterns, and interaction history. Explore how this data can be used to personalize offers, improve customer engagement, and enhance loyalty.

Mymonah Khasawneh • Apr 17, 2025

CRM vs Spreadsheet: Here’s Why Your Business Needs a CRM

Many small businesses start out using spreadsheets to track customers—but as your business grows, spreadsheets can slow you down. That’s where a CRM for small business comes in. In this article, we’ll compare CRM vs spreadsheet, explore the pros and cons of each, and show you why making the switch could save you time, money, and headaches.

Mymonah Khasawneh • Apr 3, 2025

Why Healthcare Providers Need a CRM System?

Discove how CRM systems help healthcare industries streamline patient management, improve engagement, and boost satisfaction. By centralizing patient data, they enhance communication and drive better care outcomes. Also, learn about How Alaaqat effiecntly Transformed a healthcare provider in Amman.

Mymonah Khasawneh • Feb 21, 2025

Why do you need CRM in Travel and Tourism industry?

Discover why CRM is essential for the travel and tourism industry. Learn how it helps businesses manage customer relationships, improve retention, personalize services, and scale operations efficiently for sustained growth. Also, learn about How Alaaqat Transformed a Travel Agent’s Business in Jordan.

Mymonah Khasawneh • Jan 21, 2025

What is SaaS (software as a service)?

Discover the definition of SaaS (software as a service), and why SaaS is a good choice for individuals and companies. The SaaS model offers solutions in many different fields and it will continue to develop and grow due to the advanced technologies shaping the world today.

Mymonah Khasawneh • Jan 1, 2025

What is sales?

Discover the definition of sales, Types of sales, common sales terms, and the most important skills the salesperson must have to acheive business goals.

Mymonah Khasawneh • Dec 14, 2024

What is CRM System and why to use it

Discover the definition and the key features of CRM system, the main benefits of using CRM system, in addition to help business to choose the right CRM system based on several considerations.

Mymonah Khasawneh • Dec 14, 2024

Omnichannel strategy, definition and benefits

describe the definition and benefits of omnichannel strategy in customer service.

Mymonah Khasawneh • Dec 14, 2024

Should You Use WhatsApp for Customer Service with Alaaqat?

Describe the key advantages of using WhatsApp in customer service, and how Alaqaat- as a leading CRM solution- can support an easy integration with WhatsApp platform for your business.

Mohammad Al-Shamaseen • Dec 14, 2024

CRM Database: What It Is and How It Can Transform Your Business with Alaaqat

Discover how a CRM database centralizes customer data, streamlines business processes, and boosts customer engagement. Learn about the key benefits and why Alaaqat's CRM solution is ideal for businesses looking to enhance customer relationships and improve productivity.

Mohammad Al-Shamaseen • Dec 14, 2024

Using Alaaqat as WhatsApp Business API provider

WhatsApp Business API, It's the Official way to scale your user engagement on WhatsApp and grow your Business.

Dec 14, 2024

Alaaqat vs Meta Business Suite

Dec 14, 2024

Alaaqat For startups & small businesses