Blogs

Mymonah Khasawneh • 23 September 2025

The Role of CRM System in Insurance Companies

Learn how CRM systems help insurance companies in Jordan and the Arab world enhance customer service, improve operational efficiency, and stay competitive in a rapidly evolving market.

Mymonah Khasawneh • 23 June 2025

Top Reasons for WhatsApp Business Bans & How to Avoid Them

This article explains the common reasons why a WhatsApp Business account might get banned or disabled, based on WhatsApp’s official rules. It also points out mistakes that many users make without realizing and shares simple tips to help businesses avoid problems and keep things running smoothly.

Mymonah Khasawneh • 12 June 2025

Comparison Between Alaaqat and Odoo: Which Is Best for Your Business?

Discover the key differences between Alaaqat and Odoo, and find out which option better meets your business needs in customer relationship management. In this comprehensive comparison, we highlight the main features and functionalities of each system, analyzing their strengths and weaknesses to help you make the best decision for your business growth.

Mymonah Khasawneh • 27 April 2025

How to Use CRM Data to Predict Customer Behavior?

In this article, learn how businesses benefit from CRM data to gain a deeper understanding of customer behaviour. This includes analysing types of data such as personal information, customer interactions, purchasing patterns, and interaction history. Explore how this data can be used to personalize offers, improve customer engagement, and enhance loyalty.

Mymonah Khasawneh • 17 April 2025

CRM vs Spreadsheet: Here’s Why Your Business Needs a CRM

Many small businesses start out using spreadsheets to track customers—but as your business grows, spreadsheets can slow you down. That’s where a CRM for small business comes in. In this article, we’ll compare CRM vs spreadsheet, explore the pros and cons of each, and show you why making the switch could save you time, money, and headaches.

Mymonah Khasawneh • 30 March 2025

Why Healthcare Providers Need a CRM System?

Discove how CRM systems help healthcare industries streamline patient management, improve engagement, and boost satisfaction. By centralizing patient data, they enhance communication and drive better care outcomes. Also, learn about How Alaaqat effiecntly Transformed a healthcare provider in Amman.

Mymonah Khasawneh • 19 February 2025

Why do you need CRM in Travel and Tourism industry?

Discover why CRM is essential for the travel and tourism industry. Learn how it helps businesses manage customer relationships, improve retention, personalize services, and scale operations efficiently for sustained growth. Also, learn about How Alaaqat Transformed a Travel Agent’s Business in Jordan.

Mymonah Khasawneh • 20 January 2025

What is SaaS (software as a service)?

Discover the definition of SaaS (software as a service), and why SaaS is a good choice for individuals and companies. The SaaS model offers solutions in many different fields and it will continue to develop and grow due to the advanced technologies shaping the world today.

Mymonah Khasawneh • 29 December 2024

What is sales?

Discover the definition of sales, Types of sales, common sales terms, and the most important skills the salesperson must have to acheive business goals.

Mymonah Khasawneh • 11 December 2024

What is CRM System and why to use it

Discover the definition and the key features of CRM system, the main benefits of using CRM system, in addition to help business to choose the right CRM system based on several considerations.

Mymonah Khasawneh • 29 November 2024

Omnichannel strategy, definition and benefits

describe the definition and benefits of omnichannel strategy in customer service.

Mymonah Khasawneh • 18 November 2024

Should You Use WhatsApp for Customer Service with Alaaqat?

Describe the key advantages of using WhatsApp in customer service, and how Alaqaat- as a leading CRM solution- can support an easy integration with WhatsApp platform for your business.

Mohammad Al-Shamaseen • 12 November 2024

CRM Database: What It Is and How It Can Transform Your Business with Alaaqat

Discover how a CRM database centralizes customer data, streamlines business processes, and boosts customer engagement. Learn about the key benefits and why Alaaqat's CRM solution is ideal for businesses looking to enhance customer relationships and improve productivity.

Mohammad Al-Shamaseen • 14 October 2024

Using Alaaqat as WhatsApp Business API provider

WhatsApp Business API, It's the Official way to scale your user engagement on WhatsApp and grow your Business.

14 August 2024

Alaaqat vs Meta Business Suite

12 August 2024

Alaaqat For startups & small businesses