Effective Date: May 1, 2023

        This Privacy Policy describes how Alaaqat.com (registered under the name of علاقات لتكنولوجيا المعلومات company, Jordan) ("we," "us," or "our") collects, uses, and discloses personal information when you use our CRM system ("Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.

        Information We Collect
        1.1. Personal Information: We may collect personal information such as your name, email address, phone number, and job title when you voluntarily provide it to us or when it is provided to us by your organization for the purpose of using our Service.

        1.2. Usage Data: We may collect information about your use of the Service, such as log files, device information, IP address, browser type, operating system, referring/exit pages, and clickstream data. This information is used to analyze trends, administer the Service, track users' movements, and gather demographic information.

        1.3. Cookies and Similar Technologies: We may use cookies and similar technologies to collect information and enhance your experience with our Service. You can manage your cookie preferences through your browser settings.

        Use of Information
        2.1. We may use the personal information we collect to provide, maintain, and improve our Service, respond to your inquiries or requests, communicate with you about the Service, and personalize your experience.

        2.2. We may use the usage data to monitor and analyze trends, track user activity, and improve the Service's functionality and performance.

        Disclosure of Information
        3.1. We may share personal information with trusted third-party service providers who assist us in operating our Service, such as hosting providers, customer support providers, and analytics services. These third parties are prohibited from using your personal information for any other purpose.

        3.2. We may also disclose personal information if required to do so by law, or in response to a valid legal request, such as a court order or government investigation.

        Data Security
        4.1. We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

        Data Retention
        5.1. We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

        Policies on Instagram Messaging
        6.1. Human Agent: You should provide human agents to receive, and respond to, human agent escalation. In the case of non-compliance, Meta may, in their sole discretion, limit the number of Pages or Instagram accounts with which you may use the messaging App or otherwise limit or restrict your use of Messenger and/or Instagram Messaging including capabilities or functionality in connection with the Pages or Instagram accounts you manage.

        7.1 REFUNDS
        Except when required by law, paid Subscription fees are non-refundable.  There will be no refunds or credits for partial periods of service, upgrade/downgrade refunds, or refunds for service periods unused.

        Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

        Your Rights
        8.1. You have the right to access, update, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact details provided below.

        Changes to this Privacy Policy
        9.1. We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised version on our website or by other means of communication. Your continued use of the Service after any changes indicates your acceptance of the revised Privacy Policy.

        Contact Us
        If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@alaaqat.com.