Built for scale, secured for enterprise
The customer platform your can trust
One unified inbox for WhatsApp, Facebook, and Instagram — with a full CRM, automation, and analytics behind it. Multi-tenant, account-scoped, and governed with the security, access control, and data ownership large organizations require.
Security & compliance
SSO, 2FA, audit logs, and encryption at every layer.
Account-scoped isolation
Every tenant's data is partitioned and private by default.
Your data, your servers
Host your own database and reserve dedicated servers.
Arabic-first, full RTL
A genuine right-to-left experience across the entire product.
Security, compliance & reliability
Enterprise controls at every layer — from how people sign in to how your data is stored, backed up, and audited.
Two-factor authentication
TOTP with QR enrollment and recovery codes, password-confirmed enable/disable, and enforced at login.
SSO / social login
Google OAuth for low-friction, centralized identity across your teams.
API token authentication
Issue and revoke personal and API tokens for secure, auditable programmatic access.
Account-scoped data isolation
Every tenant's contacts, conversations, channels, and invoices are partitioned and private.
Audit & activity logging
An automatic trail of who changed what and when, for compliance and accountability.
Automated backups
Scheduled database and file backups to configurable disks, including S3-compatible storage.
Encryption in transit & at rest
Your data is encrypted end to end — protected on the wire and in storage.
Brute-force protection
Login throttling and password confirmation on sensitive actions, built in by default.
Your data, on your own infrastructure
For organizations with strict data-residency and compliance needs, alaaqat can run against a database you host yourself, with alaaqat's servers connecting to it. You can also reserve dedicated servers to guarantee performance and isolate your workload. Everything stays account-scoped and private.
Host your own database — keep customer data inside your own environment. Reserve dedicated servers to guarantee resources and performance. Full account-scoped isolation across every tenant and channel.
Team Name
Permissions
Granular access control & team governance
Structure large organizations with least-privilege access, clear accountability, and secure onboarding — then let work distribute itself.
Granular roles & permissions — enforce least-privilege across the whole platform. Teams-based permission model to structure access by team and department. Multi-account membership — one login across many accounts, ideal for agencies and multi-brand groups. Auto-assignment of conversations with round-robin load balancing so no customer waits. Agent attribution on every outgoing message for accountability and reporting. Private internal notes your customers never see. Tokenized email invitations tied to a specific account and team for secure onboarding.
How may we help you?
🔹 WhatsApp API
🔹 Workflow Chatbots
Visist our website for more information: https://alaaqat.com
One unified inbox across every channel
WhatsApp, Facebook Messenger, and Instagram Direct all land in a single screen, each conversation tied to a full CRM record. Agents stop juggling apps and always have customer context.
Real-time two-way messaging with full delivery lifecycle (Sent, Delivered, Read, Failed). Rich media — images, video, voice, documents, reactions, quoted replies, and location. CRM linkage on every conversation for instant, complete customer context. Official WhatsApp Business Cloud API, approved templates, and broadcast campaigns.
An open platform that fits your stack
First-class, token-secured APIs and real-time events so alaaqat plugs into the systems you already run.
Public REST API
A first-class, token-secured API to integrate alaaqat into your existing enterprise systems.
Outbound webhooks
Per-account webhooks with secrets and subscribable event types for real-time integration.
Real-time updates
Live conversation and status changes so your teams and systems stay in sync instantly.
AI-ready (MCP)
Model Context Protocol support to expose alaaqat to AI agents and assistants.
Excel import / export
Bulk contact import and export for easy migration and reporting.
Web push notifications
Browser alerts for new messages with per-user notification preferences.
Arabic-first, with full RTL
Unlike platforms that bolt on partial or automatic translation, alaaqat was designed from the ground up for Arabic — a genuine first-class experience with complete right-to-left support across the entire product, alongside full English. For MENA enterprises, that difference is felt on every screen.
One complete platform behind it
Beyond messaging, alaaqat gives your teams the full operating system for customer relationships.
Built-in CRM
Contacts, companies, deals, and tickets with unlimited custom fields and saved views.
Workflow automation
A no-code visual builder that turns incoming and outgoing messages into branching automations.
Reports & analytics
Customizable dashboards and cross-object charts across sales, support, and commerce.
Commerce & billing
Professional invoicing, a product catalog, and automated renewal reminders.
Ready to bring alaaqat to your enterprise?
Talk to our team about security reviews, data residency, dedicated infrastructure, and rollout for your organization.
Latest Articles
Learn how to optimize your sales processes, enhance customer satisfaction, and drive business growth with our curated collection of articles.
Mymonah Khasawneh • 23 September 2025
The Role of CRM System in Insurance Companies
Learn how CRM systems help insurance companies in Jordan and the Arab world enhance customer service, improve operational efficiency, and stay competitive in a rapidly evolving market.
Read More
Mymonah Khasawneh • 23 June 2025
Top Reasons for WhatsApp Business Bans & How to Avoid Them
This article explains the common reasons why a WhatsApp Business account might get banned or disabled, based on WhatsApp’s official rules. It also points out mistakes that many users make without realizing and shares simple tips to help businesses avoid problems and keep things running smoothly.
Read More
Mymonah Khasawneh • 12 June 2025
Comparison Between Alaaqat and Odoo: Which Is Best for Your Business?
Discover the key differences between Alaaqat and Odoo, and find out which option better meets your business needs in customer relationship management. In this comprehensive comparison, we highlight the main features and functionalities of each system, analyzing their strengths and weaknesses to help you make the best decision for your business growth.
Read More