For travel agencies, tour operators & Umrah companies
Turn WhatsApp inquiries into
alaaqat is the Arabic-first CRM built for travel companies: one inbox for WhatsApp, Messenger and Instagram, a booking pipeline, and WhatsApp campaigns that bring travelers back.
One shared inbox
WhatsApp, Messenger and Instagram inquiries on a single screen your whole team works from.
Booking pipeline
Every request tracked from inquiry to quote to confirmed and paid.
Seasonal campaigns
Announce Umrah seasons, flight deals and summer packages over official WhatsApp templates.
Replies around the clock
Instant auto-replies and fair assignment so no traveler waits for an answer.
Sound familiar in your travel business?
Travelers in the Arab world book and ask questions on WhatsApp and Instagram, not email. Most travel companies handle that on personal phones and disconnected apps — and pay for it in lost bookings.
Inquiries live on personal phones
Customer inquiries are scattered across your employees' personal WhatsApp — and leads walk out the door when a staff member leaves.
No record of who asked what
Nothing tells you which traveler asked about which package, which destination, or which travel dates.
Slow replies lose the booking
A late reply after working hours means the booking goes to your competitor instead.
Past customers never come back
There is no organized way to market seasonal offers — Umrah, summer packages, flight deals — to your previous travelers at scale.
How may we help you?
🔹 WhatsApp API
🔹 Workflow Chatbots
Visist our website for more information: https://alaaqat.com
Every traveler inquiry in one inbox
Every booking inquiry from WhatsApp, Messenger and Instagram lands in one shared inbox your whole team works from — with the traveler's full profile beside the chat.
Official WhatsApp Business Cloud API, Facebook Messenger and Instagram Direct in a single screen. The traveler's full CRM record sits beside the conversation — trip history, notes and files included. Your whole team replies from one company number, with every outgoing message attributed to its agent. Predefined responses and WhatsApp interactive messages (reply buttons, lists, CTAs) for the questions you answer every day.
Inquiry Quote Confirmed - Paid
Destination
Makkah
Travel dates
12 – 19 Ramadan
Travelers
4
Package type
Umrah — Premium
Deal value
$3,200
A booking pipeline built from your own fields
Track every booking request from inquiry → quote → confirmed → paid. Add your own fields: destination, travel dates, number of travelers, package type.
Deal stages that match how your agency actually sells, from first inquiry to paid booking. Unlimited custom fields — destination, travel dates, number of travelers, package type. Every deal is linked to the traveler and the conversation it came from, so context is never lost. Saved views and filters to see this season's confirmed bookings, or everything still waiting on a quote.
Bring travelers back every season
Announce Umrah seasons, flight deals and summer packages to segmented traveler lists via official WhatsApp templates — and track delivery per recipient.
Official, approved WhatsApp templates — the compliant way to reach travelers at scale. Segment your audience by destination, trip history or lifecycle stage before you send. Per-recipient delivery logs so you know exactly what landed. A click-to-WhatsApp link generator for your ads and website, so campaign traffic starts a real conversation.
Everything else your travel business runs on
Beyond the inbox, alaaqat gives your agency the full operating system for traveler relationships.
Automation workflows
Reply instantly even at 2 AM, and auto-distribute new inquiries fairly across your agents with round-robin or least-load assignment.
Traveler database
Build a real traveler database: segment by destination, trip history or lifecycle stage, and never start a season from zero.
Tickets for in-trip support
Handle in-trip issues and complaints as trackable tickets so nothing slips while your customer is abroad.
Invoices & products
Turn your packages into products and issue branded PDF invoices from the same platform.
Reports & dashboards
See inquiry volume, bookings by stage and revenue at a glance — and know which campaigns actually fill seats.
Import your existing travelers
Bring your customer lists in from Excel, merge duplicate records, and export whenever you need to.
Live in your agency this week
Three steps from scattered chats to an organized booking operation.
- 1
Connect your channels
WhatsApp, Messenger and Instagram — connected in minutes.
- 2
Organize your travelers
Every chat becomes a contact with trip details, notes and a booking pipeline.
- 3
Automate & grow
Instant replies, fair assignment, and seasonal WhatsApp campaigns.
Built for every kind of travel business
If your customers reach you on WhatsApp, alaaqat fits the way you already work.
Travel agencies
Turn daily ticket and package inquiries into a pipeline you can actually follow up on.
Tour operators
Track group trips, seats and departure dates on custom fields built around your programs.
Umrah & Hajj operators
Reach past pilgrims with season announcements, and manage the rush from one shared inbox.
Hotels & resorts
Answer availability and rate questions fast, and keep guest history for the next stay.
Destination management companies
Coordinate partner and client requests across teams without losing the thread.
Tourism transport companies
Handle trip requests and driver dispatch as trackable records instead of chat messages.
Your next season's travelers are already in your chats
Start free — 1,000 messages a month, no credit card.
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