For brokerages and agencies, developers and off-plan sales, property management and rentals
Alaaqat pulls your WhatsApp, Messenger and Instagram enquiries into one place, puts every buyer on a named agent within seconds, and keeps the follow-up going until the deal closes — or until you know exactly why it didn't.
WhatsApp, Messenger and Instagram enquiries on one screen, with a number per branch, per project or per agent.
An automatic answer within seconds at any hour, then the lead goes to an agent by turn — not to whoever is awake.
Viewing, offer, reservation, contract, handover — your own stages, with amounts, close dates and lost reasons.
An original source with two drill-down levels on every deal, so the ad spend is finally answerable.
None of this is a discipline problem. It's what happens when a business closing six- and seven-figure deals runs its entire pipeline inside a chat app.
Alaaqat is where your buyers, sellers, tenants and the deals between them live, from the first message to the signed contract.
Portal ads, reels, campaigns and signboard QR codes all point at a click-to-chat link, and every message lands in one queue owned by the company. A contact record is created from the conversation — nobody retypes a phone number.
Rules answer instantly at any hour, Round Robin puts every lead on a named agent, and each deal carries a stage, an amount and a close date — so follow-up is a filtered list, not somebody's memory.
Leads by source, deals by stage, deal value by agent, closed-lost reasons — grouped from your own fields on dashboards you build, so next month's budget is an argument you can win.
Eight parts of the same platform, each doing a job your sales floor and your marketing team are doing by hand today.
Click-to-chat link: portal ad — Marina Heights, 3-bed
Hi, is the 3-bedroom in Marina Heights still available? What's the price?
Hello 👋 Yes — 3-bed, 168 m², from AED 1.85M, handover Q4 2027. Would you like to see it this week?
Yes. Is there a payment plan on it?
Contact record
WhatsApp Business, Facebook Pages and Instagram Direct arrive in the same real-time inbox, with every connected number, page and account as its own tab. Connect a number per branch, per project or per agent, and the conversation belongs to the company from the first message — not to a personal phone that walks out the door in six months.
A visual workflow builder, started by an incoming or outgoing message. Branch on what the message says, on which channel or platform it arrived from, or on anything already stored on the contact — then reply, assign, wait, or set a field. Deterministic rules you can read line by line: keywords, patterns and filters, nothing you have to take on faith.
Your own fields, in your own groups — added without a developer.
Contacts, Companies, Deals, Tickets, Products and Invoices are all fully customizable, and the ones you don't use can be switched off. Add property type, district, budget range, bedrooms, unit number, project, handover date, financing and purpose — as text, dropdown, date, number, currency, image, phone, yes/no, user or team fields, organized into your own named groups. No developer, no ticket, no waiting.
| Client | Stage | Amount |
|---|---|---|
| Omar K. | Viewing | 1,850,000 |
| Layla H. | Offer sent | 2,400,000 |
| Faisal A. | Reservation | 980,000 |
| Mona S. | Lost — price | 1,200,000 |
Open pipelineAED 5,230,000
Deals ship with a default set of stages, and the stages are yours to rename. Each deal carries an amount and a currency, a forecast amount, a probability, a close date, a payment date and a handover date — so a quarter is a number you can defend rather than a feeling in the room.
Audience
Approved template · Marketing · Arabic
Official WhatsApp message templates — Marketing, Utility and Authentication — with header text, media, a location and buttons, including offer and copy-code buttons. Meta's approval status is tracked in the app, so you always know whether a template is approved, pending, rejected, paused or in appeal.
Open requests3
The handover snag, the tenant whose air conditioning failed, the post-sale complaint that arrived at 11 p.m. — each becomes a ticket with a category, a priority and a status that says who it is waiting on, instead of scrolling back through a chat thread to find out whether anyone dealt with it.
Bill to Omar K.
Unpaid · due in 7 days
Build an invoice from line items with quantity and unit price, add a percentage or fixed discount, a percentage or fixed tax and any fees, and read the subtotal, net and total off the bottom. Bill-to and company details, a due date, comments, a paid status and PDF output are all there — and the PDF goes straight into the conversation the deal came from.
Deals by stage
Build as many dashboards as you have audiences — one for the sales floor, one for marketing, one for the board — with widgets you resize and reposition. Scoreboard widgets count, sum or average any field on any record type, and object report widgets sit beside them.
The same platform, pointed at three very different problems.
Your leads live on your agents' phones — and walk out the door with them.
A launch is either a week of copy-pasting to hundreds of numbers, or one filtered send.
The building talks to you all day: snagging, maintenance, renewals, service charges.
Not fixed templates you can't change — this is what the rule builder looks like in practice.
Permissions are granular per record type and per action, and they attach to teams — so access follows the role rather than the person. Agents, branch managers, marketing and the back office each see what the job needs, and nothing beyond it.
A documented REST API and webhooks on every record type mean the systems you already run — your website, your lead feed, your accounting, your reporting — can push enquiries in and pick events back up. Build the connection once, and it keeps working while you sell.
Read and write contacts, companies, deals, tickets, products and invoices, with access tokens scoped to what the integration actually needs.
Create, update and delete events for contacts, companies, deals, tickets, invoices and products — including their properties and notes.
Post an enquiry from your own site's form straight into the CRM, so it lands in the same queue as everything from WhatsApp.
Fire a webhook when a deal closes and let accounting, reporting or anything else you run pick it up.
If it can call an HTTP endpoint or receive a webhook, it can talk to Alaaqat — a portal, a lead feed, a middleware tool or something your own team wrote. Most agencies have their main lead source wired in within a day.
Alaaqat has a full Arabic interface with genuine right-to-left layout — the team turned down the UI libraries that couldn't handle it properly rather than ship a mirrored stylesheet. Your agents work in Arabic, your buyers are messaged in Arabic, and whoever wants English gets English on the same records.
There is a free plan, and Starter, Business and Enterprise above it, where Enterprise limits are agreed with you.
Start without a card, connect a number, and see a month of enquiries in one place before you decide anything.
Including the free one. The size of your buyer database is never the thing that forces you to upgrade.
Bring your existing buyer, seller and tenant lists in from day one — CSV import isn't held back for paid tiers.
Standard, Priority and High-priority support depending on plan, and the full product documented at docs.alaaqat.com.
Yes — through the open API. Alaaqat ships a documented REST API with scoped access tokens, plus webhooks that fire on create, update and delete for every record type. A lead feed, a portal that can post to a URL, your own website form or a middleware tool can push enquiries straight into the same queue as WhatsApp, and pick events back up when a deal moves. It is a supported, documented route, and for most teams it is about a day of a developer's time.
Connect one WhatsApp number, import your contact list, and run a month of enquiries in one place. Unlimited contacts on the free plan — that's enough to judge it.
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